Privacy Policy

Information We Collect

When you book a move through our website, we collect your name, email address, phone number, and service addresses. If you upload photos or videos of your move, those files are stored temporarily for job preparation.

How We Use Your Information

Your information is used to schedule and coordinate your move, send booking confirmations and reminders, and communicate about your service. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Media Uploads

Photos and videos uploaded during booking are stored securely in encrypted cloud storage. Media is used solely for job preparation and is automatically deleted 7 days after job completion.

Cookies & Analytics

We use essential cookies for authentication and session management. We may use analytics tools to understand how visitors use our site. No advertising cookies or trackers are used.

Data Security

All data is transmitted over HTTPS. Sensitive information is encrypted at rest. We use industry-standard security practices including rate limiting, input validation, and access controls.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond to your request within 30 days.

Data Controller

Moore Movers Service is the data controller for personal information collected through this website.

Moore Movers Service
Columbus, OH 43215
info@moorethanmovers.com

Lawful Basis for Processing (GDPR Art. 6)

• Contract performance: We process booking data (name, contact info, service addresses) to fulfill your moving service request.
• Legitimate interest: Security logging, fraud prevention, and service improvement. We balance these interests against your privacy rights.
• Consent: Optional analytics cookies, when implemented, will require your explicit consent before activation.

Data Retention

• 7 yrBooking records (tax and legal compliance)
• 120 dMedia uploads after booking completion
• 2 yrActivity and security logs
• 30 dAuth session data (inactivity timeout)
• On requestAccount data deleted on request

Third-Party Processors

We share data with these processors solely to operate our services. Each is bound by data processing agreements.

Your Rights (GDPR Art. 15-22)

If you are located in the EU or UK, you have the following rights regarding your personal data:

• +Access: request a copy of the data we hold about you
• +Rectification: correct inaccurate or incomplete data
• +Erasure: request deletion of your personal data
• +Portability: receive your data in a machine-readable format
• +Object: object to processing based on legitimate interest
• +Restriction: request we limit how we process your data

To exercise any of these rights, email info@moorethanmovers.com. We respond within 30 days.

Contact

Questions about this policy? Email us at info@moorethanmovers.com.

Data Protection contact: info@moorethanmovers.com